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Dear Snowboxxers,

 

It is with great sadness that we have to announce that Snowboxx NZ won’t be able to take place in 2021. 

 

We have been closely monitoring the developments of the lockdown situation during these past few days and have explored all the possible routes to make our long-awaited week in the mountains happen. Unfortunately, the current travel restrictions and the unpredictability we are going to face in the coming days have forced us to make the difficult decision to cancel the event.

 

After 6 months of relative normality in NZ, we really had hoped that we would be able to spend an epic week skiing and raving in the mountains with all of you. The reality is that cases are still going up in some parts of NZ and we feel that canceling the event is in the best interest of all the people involved.

It is absolutely heart-breaking to share this news. Organising a winter festival experience like this takes several months of intense preparation. We were really pumped about the Snowboxx week and we know it’s hard for everyone to receive this news so close to the event dates.


As promised in our booking policy, since the event can’t go ahead due to covid, customers will receive a refund. It is too early to have certainty on next year’s dates so we won’t be able to offer the option to roll over your packages to 2022 this time.

 

All tickets will be automatically refunded. This includes both accommodation packages and wristband only tickets.


We will refund the entirety of your booking minus the booking fee of $20 per person. The booking fee covers part of the cost of the staff and the infrastructure required to provide our booking service, as well as the payment card-processing fees that we incur on each transaction, both on the original payment as well as the refund. Any other items on your booking, such as extras, accommodation, and wristband will be refunded in full.

All refunds will be processed by October 15th, although we aim to start the process as soon as possible so you may receive yours much earlier than that.

Please read through the FAQ section below to make sure you understand where the money will be sent back to.

Thank you for trusting us with your holiday this year. We hope you can enjoy the Snowboxx experience in the future.

The Snowboxx NZ team

WILL YOU REFUND MY PACKAGE IN FULL?


We will refund the entirety of your booking minus the booking fee of $20 per person. The booking fee covers part of the cost of the staff and the infrastructure required to provide our booking service, as well as the payment card-processing fees that we incur on each transaction, both on the original payment as well as the refund. Any other items on your booking, such as extras, accommodation, and wristband will be refunded.
 

WHERE WILL REFUNDS BE SENT TO?

Most refunds will be sent to the card that you used to pay for your booking. Eg. If your group paid over 10 instalments with 5 different cards, the refund will come back to those 5 cards in 10 payments.

The total amount received across all passengers will add up to the total refund. Please bear in mind that you may need to transfer some amounts between yourselves. We cannot be held accountable for any funds not distributed correctly within your groups.


If you are unsure of the amounts paid towards your booking, you can check the transaction history on manage booking. Log in with your email and booking ID, head to 'info' and then scroll to the bottom to review the payment records.
 


 

WHEN CAN I EXPECT THE MONEY TO ARRIVE?


All the refunds will be processed by October 15th. You will receive a confirmation email once your refund has been processed to let you know it’s coming.

Please note that refunds may not reach your account in one lump sum. We need to refund every single transaction so this will depend on how many payments you made to us. Transactions will be processed in chronological order which means some payments may arrive several days before the others, so please be patient if there seem to be any amounts missing. Once all the payments have been refunded, we will send you an email to confirm this and let you know the money is on the way.
 

WHAT SHOULD I DO IF I HAVE NOT RECEIVED MY REFUND OR IF THE REFUND I RECEIVED IS INCORRECT?

 

If by the end of October you have not received your refund or the refund confirmation email, please contact us via email and we will assist in getting your funds back to you as quickly as possible.

If you believe the amount you have received is incorrect, contact us via email and we will send a breakdown of the refunds. Please note the amount may not arrive in one lump sum and that the payments may arrive several days apart. Once all the payments made towards your booking have been refunded, we will send you an email to confirm this and let you know the money is on the way.

WHAT HAPPENS IF I HAVE CHANGED CARDS OR BANK?

 

We are only able to process refunds to the card or bank account you paid with. If your card is no longer in use, you may need to contact the bank to arrange for this to be cleared.
 

WHY IS THE BOOKING FEE NON-REFUNDABLE?


The booking fee of $20 per person covers part of the cost of the staff and the infrastructure required to provide our booking service, as well as the payment card-processing fees that we incur on each transaction, both on the original payment as well as the refund.

 

I DIDN'T RECEIVE THE CANCELLATION EMAIL.


The emails have been sent out to the addresses that were listed on your booking at the time. Please check your spam folder. Alternatively, you can ask the lead passenger to log in to manage booking to verify which email address has received the email. Note we are asking for only one form submission per group, and that is the lead passenger who needs to do this.

HOW TO CHANGE OR REFUND YOUR FLIGHTS

 

If you have already booked flights, please contact the airline directly and refer to their websites for further information on their booking policies.

WHY IS SNOWBOXX NZ NOT HAPPENING THIS YEAR?

 

We have been closely monitoring the developments of the lockdown situation during these past few days and have explored all the possible routes to make our long-awaited week in the mountains happen. Unfortunately, the current travel restrictions and the unpredictability we are going to face in the coming days have forced us to make the difficult decision to cancel the event.

 

WHY DON'T YOU MOVE SNOWBOXX NZ TO LATER IN THE YEAR?

 

Unfortunately the snow conditions probably won’t be good enough to enjoy a full week of skiing and this is an essential part of the Snowboxx experience. Also, a large amount of the customers travelling are package bookings which include accommodation, and unfortunately the accommodation providers do not have availability to host the guests at a later date.

WILL SNOWBOXX NZ TAKE PLACE IN 2022?

 

It is too early to have certainty on next year’s dates but we are certainly working on it! Once the dust has settled from this year's cancellation, we will be exploring all options for the event's future. You will be the first to hear of any news about future events. 

If you have any questions that have not been addressed above, you can contact us on

info@snowboxx.nz

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